WordPress Support Agent
Role Categories
Roles & Responsibilities
* Fluency in written and spoken English
* Ability to understand WordPress website development
* Ability to learn about Digital Practice core services
* Good communicator
* Intention to grow within our team over time (loyalty)
* Good digital skills
* Stable internet connection and background for meetings
* 2 years experience
Requirements
* Monitors the support inbox and replies to customers
* Delegates tasks to team members
* Handles small incoming questions when possible based on scripts
* Monitors input and feedback deadlines
* Makes changes to team members' meeting calendars
* Chases up customers to book meetings
* Stores incoming email data in project management software
Benefits
Become part of a unique niche agency in Australia that serves surgeons and top specialist doctors. We are the trusted agency for doctors because we combine excellent web design and development services with top notch SEO plans, strategic advice and excellent customer service. We build long term relationship with our customers. Team members get the opportunity to grow their career within Digital Practice and to take on other roles over time as the agency grows.
