Customer Advocate (SaaS / E-commerce)

Job description

Join the Customer Advocacy Team
Our Advocacy team works to delight customers as often and as creatively as possible over email, video, phone and in-app messages and more. We're always seeking to better understand and define what it means to deliver great support and customer success guidance.

This is a remote position, you can work from anywhere and anytime you want. Inspiring to be a digital nomad? Or love to work from anywhere else in the world? This job will be awesome for you! We measure performance by your results and not the number of hours you work.

We're looking for someone who's excited to build relationships and ensure our customers succeed in using and hit their business goals. A passion for customer support is key!

We are a diverse & fun loving team who work hard and play hard at the same time! If you are adaptive, looking for a growth startup setting and eager to deliver game changing solutions at the forefront of our industry, let's chat!

On a day-to-day basis you will:
+ Delight customers as often and as creatively as possible over email, video, phone, in-app messages, and more.

+ Provide solutions to customer queries, troubleshooting and fixing issues, as well as to guide customers with their navigation and utilisation of interface and features

+ Drive customer success with

+ Work closely with our Customer Quality team to share customer thoughts and feedback.

+ Collaborate with your team to work through customer challenges, signals and issues.

+ Grow as a technical support professional as you learn the ins and outs of the platform.

Helpful skills and experience
+ Strong verbal and written English communication skills

+ Strong empathy and a feeling of joy in helping others

+ At least one year of experience in the software-as-a-service (SaaS) field

+ Experience working with customers in a customer support or success role

+ Excellent communication and presentation skills

+ Strong organizational and time management skills

+ Ability to work in a self-directed way

+ Love of a fast-moving environment

+ Basic knowledge in CSS/HTML & Javascript

Perks and Benefits
We hope that you're excited by all the possibilities that come with working at! In addition to our unique culture, we also offer these fun perks and benefits.

+ Technology: Get hooked up with a laptop to do your best work.

+ Learning & Development stipend: To encourage our teammates to be their best selves, we offer a small stipend for any course or training they'd like to do.

+ Health Insurance: We offer Health insurance for all of our team members, international or US based.

+ Salary: For this role, the range is $51k – $72k per year

+ Work remotely: Live and work from wherever you feel happiest

+ Travel incentives: Love to travel? Every year, we'll provide a $1200 travel incentive

+ Long leaves: Up to 20 days annual leaves.

+ Retreats: Join us on annual international company retreats!

+ Bonuses: AWS and Year-end bonuses

Where You'll Work is a fully distributed team, which means that we're spread across the whole planet. We have colleagues across 5 countries, scattered around the world to build a better culture and product. As a member in our team, you will work in the place that makes you happy, that inspires you daily, and helps you to become the person that you wish to be.

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