Virtual Assistants Engineer

We are looking for world-class talent to join a crack team. We want people who are passionate about supporting business and taking to the next level. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize a team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.You will be reporting to the General Manager.In addition to being organized with a strong attention to detail, you possess the strong business judgment to manage a variety of simultaneous projects, and the communication skills needed to interact with a variety of people across job functions and levels. You anticipate the needs of theGeneral Manager and the rest of the team to help them stay focused by resolving operational and administrative issues before they arise.The following are the responsibilities:

● Prioritizing inquiries and recommending an appropriate course of action for the GeneralManager and various Committees; then following-up appropriately to keep them well informed of upcoming commitments

● Scheduling meetings for the General Manager and the Committees

● Supporting operations activities including (1) updating newsletters, (2) maintaining pipelines and databases, (3) onboarding new stakeholders (digital signing of the charter and payment of invoice), (4) ensuring that the corporate secretary has all of the necessary documentation(i.e., the team that provides bookkeeping, accounting, tax filing, payroll services, etc.)

● Managing the general email inbox and responding to common general enquiries

● Serve as the manager of small ad hoc projects (e.g., organizing virtual and in-person member events, selecting vendors for ad hoc purchases of services and supplies necessary for the operation of the network, etc. Maintain a positive, empathetic, and professional attitude toward customers at all times

● Resolve customers’ concerns and answer customers’ questions to the best of your best ability

● Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

● Prepare product and customer reports by gathering data collected during customer interactions

● Provide feedback on the efficiency of the customer service process

● Manage a team of junior customer service representatives• Ensure customer satisfaction and provide professional customer support

Ultimately, we are looking for highly driven candidates who can develop and implement growth opportunities in existing and new markets.

● You have at least 3 years' experience in an executive or administrative assistant role, with a preference for candidates that have worked directly with senior management

● Exceptional organizational skills, superb attention to detail, and timely responsiveness to requests is a must

● You are able to prioritize and multitask in a fast-paced environment while maintaining a commitment to deadlines

● You have the professional polish including high-quality written and verbal communication skills, and the ability to demonstrate grace and composure under pressure

● Integrity and discretion in handling confidential information

● You are comfortable working with / picking up digital platforms such as GSuite, Office365,AirTable, DocuSign, DocSend, and ActiveCampaign

● An exciting and passionate working environment within a young and fast-growing company

● The opportunity to work with a high-performing team• A competitive salary package

● The ability to work from anywhere in the world (assuming a stable Internet connection)

● The chance of being a fundamental part of the team and make a difference