Customer Service Representative

We are looking for world-class talent to join a crack team. We want people who are passionate about supporting business and taking to the next level. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize a team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company. You will be accountable to manage customer queries and complaints. Following are the responsibilities:

● Maintain a positive, empathetic, and professional attitude toward customers at all times

● Resolve customers’ concerns and answer customers’ questions to the best of your best ability

● Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise

● Prepare product and customer reports by gathering data collected during customer interactions

● Provide feedback on the efficiency of the customer service process• Manage a team of junior customer service representatives

● Ensure customer satisfaction and provide professional customer support Ultimately, we are looking for highly driven candidates who can develop and implement growth opportunities in existing and new markets.

● High school diploma, general education degree, or equivalent

● Personable, attentive and assertive• Strong interpersonal skills

● Strong verbal communicator

● Familiar with the software used to connect with customers and gather their information

● Knowledge of applicable products and markets

● An exciting and passionate working environment within a young and fast-growing company

● The opportunity to work with a high-performing team

● A competitive salary package

● The ability to work from anywhere in the world (assuming a stable Internet connection)

● The chance of being a fundamental part of the team and make a difference